Privacy Policy
Last updated: June 12, 2025
Introduction
Subterra Utilities (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website, communicate with us, or use our services.
Information We Collect
* **Information you provide directly.** When you contact us, request service, or fill out a form, you may give us your name, mailing address, email address, phone number, account details, or payment information. * **Information collected automatically.** Our website may collect log data such as IP address, browser type, device identifiers, and usage statistics through cookies or similar technologies. * **Payment and transaction data.** If you make a payment, our third-party payment processor collects and stores your payment details on our behalf. * **Correspondence.** We keep records of your communications with us, including emails, phone calls, and service requests.
How We Use Your Information
We use the information we collect to: * Provide, maintain, and improve our utility services * Respond to inquiries and fulfill your requests * Process payments and manage your account * Send administrative messages, service notices, or important updates * Conduct troubleshooting, data analysis, and auditing * Comply with legal obligations and enforce our terms
Sharing of Information
We do not sell or rent your personal information. We share it only: * **With service providers** who perform services for us (such as billing or IT support) under confidentiality obligations * **As required by law** or to protect our rights, property, or safety * **With your consent** or at your direction
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. Despite these measures, no transmission or storage system can be guaranteed 100 percent secure.
Your Choices and Rights
Depending on your location, you may have the right to: * Access, correct, or delete personal information we hold about you * Object to or restrict certain processing activities * Withdraw consent where processing is based on consent To exercise these rights, please contact us using the details below.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our services after changes means you accept the updated Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Subterra Utilities
3848 Cimarron Gap Ln
Magnolia, TX 77354
P: (936) 333-0003
E: Tristan@SubterraUtilities.co
